COVID-19 AKA Corona Virus – you’ve seen the news, the stock market reaction, the lines at COSTCO for toilet paper… I was recently watching the original animated film Toy Story with my almost 5-year-old, who now likes to repeat this … Read More
What are the top 6 things you need to take on difficult high maintenance clients and patients? 1.) A culture that embraces: DIFFICULT 2.) A culture that is flexible in customer approach 3.) A culture that does not allow team … Read More
What are the top 3 things you need to differentiate yourself with referrals sources and prospects? 1. Reputation Quotient: a reputation for taking on difficult clients and difficult cases, especially if you are in a saturated market 2. Being Problem … Read More
How does business need to adapt to both the technical needs covid creates (patient, employee, and/or customer screening; work from home, furloughs, or ability to hire with PPP funding, etc.) and the consumer behavior changes due to covid? An example … Read More
Your target demographic model match customer has a unique “tell” that will help you get in front of them before a buying decision and before your competitors in your local market- would you like to know what it is? The … Read More
What Senior Care Focused Companies are doing to weather the COVID-19 storm and prepare for post COVID… While Future Focus blog reported this week that “Home health agencies are facing severe declines in revenue and workforce. Physicians have closed approximately … Read More
When the COVID Storm is Over… Is your business prepared for the post covid busy season? The COVID-19 storm will be over. The world is being reshaped from work and business travel to recess at school. There are many things … Read More
Are you Losing Clients Faster than you Should? Why a Fiduciary is Important to Senior Health, Client Retention and your Senior Care Organization Clients make financial decisions that can involve changes to the care they receive, and due to a … Read More
Among the chaos and confusion with COVID, opportunities emerge within the market, innovation and ingenuity abound, and we are reminded of the importance of leadership and clarity in many areas from families to organizations to communities. There is not a … Read More
There is an epidemic of loneliness among our seniors. The recent COVID epidemic is affecting us and our elder population in a myriad of ways: from social distancing, isolation and a deprivation of the connections and touch that are essential … Read More
There are many pro-active measures that can still be taken with your business regarding COVID-19 from communication with caregivers, clients, prospects, community partners and real time stress test with your business. You’re probably starting to feel the systemic effect on … Read More