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COVID-19 AKA Coronavirus

COVID-19 AKA Corona Virus – you’ve seen the news, the stock market reaction, the lines at COSTCO for toilet paper… I was recently watching the original animated film Toy Story with my almost 5-year-old, who now likes to repeat this … Read More

Difficult Clients or Difficult Mindset?

What are the top 6 things you need to take on difficult high maintenance clients and patients? 1.)    A culture that embraces: DIFFICULT 2.)    A culture that is flexible in customer approach 3.)    A culture that does not allow team … Read More

Top Items to Differentiate your Home Care Business

What are the top 3 things you need to differentiate yourself with referrals sources and prospects? 1.      Reputation Quotient: a reputation for taking on difficult clients and difficult cases, especially if you are in a saturated market 2.      Being Problem … Read More

Business Adaptation to Covid

How does business need to adapt to both the technical needs covid creates (patient, employee, and/or customer screening; work from home, furloughs, or ability to hire with PPP funding, etc.) and the consumer behavior changes due to covid? An example … Read More